SPORTSCRAFT RETURNS POLICY



All returns must be made within 21 days of order date for a refund or exchange including faulty and change of mind purchases. If the item is sent back to us from you the refund will exclude any postage costs. Due to hygiene reasons, we cannot accept returns for swimwear, earrings, hosiery and lingerie unless they are faulty. As per your statutory rights, you can choose a refund or exchange if an item has a major problem.

This is when the item:

  • Has a problem that would have stopped someone from buying the item if they
  • had known about it
  • Is unsafe
  • Is significantly different from the sample or description
  • Doesn’t do what we said it would do, or what you asked for and can’t be easily fixed.


  • Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

    If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

    In addition to your statutory rights, we offer a change of mind returns policy where the following conditions are met:

    The item must be unworn, unwashed and have the original tags still attached.

    All returns must be made within 21 days of order date. Refund will exclude any postage costs. Due to hygiene reasons we cannot accept returns for swimwear, earrings, hosiery and lingerie, unless they are faulty. This does not affect your statutory rights. For all online purchases that meet the returns requirements, simply apply your Easy Return label to your order, note down your tracking number and return via Australia Post. You can also return your online order at any freestanding Sportscraft store with your confirmation email and the item(s) for a full refund within 21 days. Once you have dropped your parcel off, returns may take up to 2-7 business days to reach us. Note: Once received we'll process your request within 3-5 business days. We will email you once your order has been refunded.

    Please ensure you keep a copy of the return tracking number, this is required if we need to track a return.