Returns Policy

 

 

Please note due to Covid-19 return refunds will be delayed as our warehouse must wait
seven days before opening packages.
 
If you have recently purchased in-store and would like to return please contact us for more information.
 

If you want to change your mind, we are happy to offer a refund from our Online Store on all products within 21 days of placing your order, in line with our Returns Policy. All items sold online are eligible for refund providing they meet the returns requirements, including sale items. Exchanges in-store are currently unavailable at this time (Excludes DJs.)

To return:

Follow the instructions on your easy return label included in your package and simply apply the label to your parcel for drop off at your nearest Australia Post box or Office. Please keep a record of your tracking number as proof of sending. We will process your refund within 3-5 days of receiving the package, excluding the returns postage cost. ($6.99 for using the easy returns label)

For a change of mind returns items must be unworn, unwashed and have the original tags attached. Afterpay and Paypal purchases are valid for a refund via post. We cannot offer an exchange on Afterpay and Paypal purchases or returns sent to our warehouse. In your return parcels, please include your original Packing List from your order ensuring you complete the form advising us of which items you are returning and the reason code. Please keep a record of your tracking number as proof of sending. We cannot offer refunds on packages that may become lost in the post, so please keep your proof of send tracking information.

 

RETURN METHODS

RETURN OR EXCHANGE IN-STORE

  • Returns in store are currently unavailable. Contact us for more information

EASY RETURNS ($6.99)

  • Attach your Easy Return label to your parcel (included in your order).
  • Please keep a record of your tracking number from your Easy Return label as proof of sending. 
  • Drop your parcel off at your local Australia Post Office or Post Box. 
  • Can't find what you're looking for? Read our Returns FAQs below.
  • Don't have an Easy Return Label? Contact Us
 

INTERNATIONAL RETURNS

  • To arrange international returns please contact us
 

RETURNS FAQs

 

Need more help? Call us on 1800 002 477

(Monday to Friday between 9:00am and 5:00pm AEDT)