Returns Policy

If you want to change your mind, we are happy to offer a refund from our Online Store on all products within 21 days of placing your order, in line with our Returns Policy. All items sold online are eligible for refund providing they meet the returns requirements, including sale items. Exchanges are only available in one of our freestanding stores (Excludes Myer and DJs.)

2 Simple ways to return:
• In-Store: Return or Exchange for free at your local freestanding store (excludes Myer and DJs)
• Australia Post: Follow the instructions on your easy return label included in your package and simply apply the label to your parcel for drop off at your nearest Australia Post box or Office. Please keep a record of your tracking number as proof of sending. We will process your refund within 3-5 days of receiving the package, excluding the returns postage cost. ($6.99 for using the easy returns label)

For a change of mind returns items must be unworn, unwashed and have the original tags attached. Afterpay and Paypal purchases are valid for a refund via post and refund in one of our freestanding stores. We cannot offer an exchange on Afterpay and Paypal purchases. In your return parcels, please include your original Packing List from your order ensuring you complete the form advising us of which items you are returning and the reason code. Please keep a record of your tracking number as proof of sending. We cannot offer refunds on packages that may become lost in the post, so please keep your proof of send tracking information. To return or exchange in-store, please ensure you have your order confirmation email to hand.

Due to the closure of our Myer concession stores, as of 1st February 2020, all purchases made in Myer concession stands are no longer eligible for return in Myer. Please bring eligible returns to our nearest free-standing stores for processing. Click here to find your nearest store or Contact Us

Purchase Made Return In-store Return Online Exchange In-store
Website ✔*
Collect In Store ✔*
In-Store ✔*
Store-to-Door ✔*
Phone Order ✔*

*Returns in-store with Afterpay applicable for refund only, no exchange is provided.

Choose from the following returns methods

RETURN OR EXCHANGE IN-STORE (Free)

  • Find your nearest store here to return or exchange an item for free.
  • Please note, online returns or exchanges are not available in David Jones or Myer
  • Please ensure that you have read our 'Returns Policy' information here.
  • Can't find what you're looking for? Read our Returns FAQs below.

EASY RETURNS ($6.99)

  • Attach your Easy Return label to your parcel (included in your order).
  • Please keep a record of your tracking number from your Easy Return label as proof of sending. 
  • Drop your parcel off at your local Australia Post Office or Post Box. 
  • Can't find what you're looking for? Read our Returns FAQs below.
  • Don't have an Easy Return Label? Contact Us
 

INTERNATIONAL RETURNS

  • To arrange international returns please contact us
 

RETURNS FAQs

 

Need more help? Call us on 1800 002 477

(Monday to Friday between 7:00am and 8:00pm Saturday between 9:00am and 5:00pm AEDT)