RETURNS & REFUNDS

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See FAQs below for full Returns Policy, and instructions on International Returns, Faulty Returns and returning store purchases.


Extended Returns

Items purchased from the 15th November 2019 to 24th December 2019 (inclusive) can be returned up to and including January 31st, 2020.

For more information on our Holiday Services please see our FAQs.

Purchase Made Return In-store Return Online Exchange In-store
Website Yes Yes Yes*
Collect In Store Yes Yes Yes*
In-Store Yes No Yes*
Store-to-Door Yes No Yes*
Phone Order Yes No Yes*

*Returns in-store with Afterpay applicable for refund only, no exchange is provided.

Choose from the following returns methods

RETURN OR EXCHANGE IN-STORE (Free)

  • Find your nearest store here to return or exchange an item for free.
  • Please note, online returns or exchanges are not available in David Jones or Myer
  • Please ensure that you have read our 'Returns Policy' information here.
  • Can't find what you're looking for? Read our Returns FAQs below.

EASY RETURNS ($6.99)

  • Attach your Easy Return label to your parcel (included in your order).
  • Please keep a record of your tracking number from your Easy Return label as proof of sending. 
  • Drop your parcel off at your local Australia Post Office or Post Box. 
  • Can't find what you're looking for? Read our Returns FAQs below.
  • Don't have an Easy Return Label? Contact Us

INTERNATIONAL RETURNS

  • To arrange international returns please contact us

Need more help? Call us on 1800 002 477

(Monday to Friday between 7:00am and 5:00pm Saturday between 9:00am and 5:00pm AEST)

RETURNS FAQs