RETURNS


Easy Returns! If you change your mind, you can return your online order within 21 days of your order date, plus FREE returns & exchanges* in-store.

See FAQs below for full Returns Policy, and instructions on International Returns, Faulty Returns and returning store purchases.


Purchase Made Return Online Return In-store Exchange In-store
Website Yes Yes Yes*
Click & Collect Yes Yes Yes*
In-Store No Yes Yes

*Returns in-store with Afterpay are applicable for refund only, no exchange is provided.


Easy Returns! If you change your mind, you can return your online order within 21 days of your order date, plus FREE returns & exchanges* in-store.

See FAQs below for full Returns Policy, and instructions on International Returns, Faulty Returns and returning store purchases.


Purchase Made Return In-store Return Online Exchange In-store
Website Yes Yes Yes*
Click & Collect Yes Yes Yes*
In-Store Yes No Yes
Store-to-Door Yes No Yes

*Returns in-store with Afterpay are applicable for refund only, no exchange is provided.

Choose from 3 easy ways to return

Store Locator  Return or Exchange In-store (Free) Find a store
  • Find your nearest store here to return or exchange an item for free.
  • Please ensure that you have read our 'Returns Policy' information here.
  • Can't find what you're looking for? Read our Returns FAQs below.

Australia Post  Australia Post (From $8.95) Book a return
  • Book your return online here through the returns portal.
  • Print your label & stick it on your parcel. Please ensure it is clearly visible.
  • Drop your parcel off to a Post Box, Australia Post Office, or Parcel Locker.
  • Please ensure that you have read our 'Returns Policy' information here.
  • Can't find what you're looking for? Read our Returns FAQs below.

Couriers Please  Courier Pick Up (From $5.39) Book a return
  • Book your return online here through the Couriers Please website.
  • Print your label & stick it on your parcel. (Ensure it is clearly visible)
  • Ensure your item is ready for pick-up at the set location.
  • Please note courier pickup isn't available in some postcodes.
    To find out whether courier pickup is available in your area please refer to our Return FAQ's.
  • Please ensure that you have read our 'Returns Policy' information here.
  • Can't find what you're looking for? Read our Returns FAQs below.

Need more help? Call us on 1800 002 477

(Monday to Friday between 7:00 am and 7:00pm & Saturday 8am - 12pm AEDT)

RETURNS FAQs

  • What is the Sportscraft Returns Policy?
  • How do I return an online purchase?
  • How do I return a faulty online purchase?
  • Can I exchange my online purchase?
  • Can I return my online purchase in store?
  • How do I return an item purchased with Paypal?
  • Can I return a Sale or discounted item?
  • When will I receive my refund?
  • Can I track my return?
  • How do I return an international purchase?
  • How do I return or exchange a Store-to-Door purchase?
  • How do I return an item purchased from a Sportscraft Store?

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