Returns Policy

 
We’re here for you
 
Our customer care team are available on 1800 002 477, via email online@sportscraft.com.au or on live chat during business hours Monday-Friday and Saturday (AEST) to assist in any way we can. Please understand that due to increased volume of enquires our team will respond within 3 business days, thank you for your understanding.
 

If you want to change your mind, we are happy to offer a refund from our Online Store on all products within 21 days of receiving your order, in line with our Returns Policy. All items sold online are eligible for refund providing they meet the returns requirements, including sale items. Exchanges in-store are currently unavailable at this time (Excludes DJs.)

 

2 Easy Ways To Return:

  • Returns in store are now available. To check if your nearest store is open please use our store locator or contact us for more information.
  • To return via post, follow the instructions on your easy return label included in your package and simply apply the label to your parcel for drop off at your nearest Australia Post box or Office. Please keep a record of your tracking number as proof of sending. We will process your refund within 3-5 days of receiving the package, excluding the returns postage cost. ($6.99 for using the easy returns label)
For a change of mind returns items must be unworn, unwashed and have the original tags attached. Afterpay and Paypal purchases are valid for refund. We cannot offer an exchange on Afterpay and Paypal purchases or returns sent to our warehouse. In your return parcels, please include your original Packing List from your order ensuring you complete the form advising us of which items you are returning and the reason code. Please keep a record of your tracking number as proof of sending. We cannot offer refunds on packages that may become lost in the post, so please keep your proof of send tracking information.

 

RETURN METHODS

RETURN OR EXCHANGE IN-STORE

  • Returns in store are now available. To check if your nearest store is open please use our store locator or contact us for more information.

EASY RETURNS ($6.99)

  • Attach your Easy Return label to your parcel (included in your order).
  • Please keep a record of your tracking number from your Easy Return label as proof of sending. 
  • Drop your parcel off at your local Australia Post Office or Post Box. 
  • Can't find what you're looking for? Read our Returns FAQs below.
  • Don't have an Easy Return Label? Contact Us
 

INTERNATIONAL RETURNS

  • To arrange international returns please contact us
 

RETURNS FAQs

 

Need more help? Call us on 1800 002 477

(Monday to Friday & Saturday between 9:00am and 5:00pm AEST)